Refund policy
At Better than Butter, we take pride in delivering high-quality flavored butter. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
Due to the perishable nature of our products, we can only offer refunds or replacements under the following conditions:
• You received the wrong product.
• Your order arrived damaged or spoiled due to shipping issues.
• Your order was never delivered (confirmed by the shipping provider).
Unfortunately, we cannot accept returns or refunds for:
• Change of mind or personal taste preferences.
• Orders that have been opened or partially consumed.
• Delays caused by incorrect shipping information provided at checkout.
2. How to Request a Refund or Replacement
If you believe you qualify for a refund or replacement, please follow these steps:
1. Contact us at orders@betterthanbutter.shop within 48 hours of receiving your order.
2. Provide your order number and a clear photo of the product (if damaged or incorrect).
3. Our team will review your request and respond within 2-3 business days.
3. Refund Process
• Approved refunds will be issued to your original payment method within 5-7 business days.
• If a replacement is approved, we will ship it as soon as possible at no additional cost.
• Shipping fees are non-refundable unless the refund is due to an error on our part.
4. Contact Us
If you have any questions about our refund policy, please reach out to us at:
Better Than Butter
[orders@betterthanbutter.shop]